How to print checks from a previous unsuccessful attempt or to clear queue of checks which were already printed
Also described as, Checks still showing in the queue to print but were already printed. Or, A voided check is still showing in the queue.
When you click on the Checks Icon, this message will display if you did not mark and submit the option after a check run for Yes, I clicked the Print icon and Check(s) printed correctly.
Even when checks did print correctly, if this option was not selected/submitted, you will get the above message. This message will also display if you marked the option, I didn't print any checks because your PDF never displayed when you printed checks.
To clear the check from the queue:
- When you go to the checks screen and get the message, There are checks available for reprinting..., click OK.
- Click the checkbox to the left of only the check number you want to remove from the queue (making sure there is a checkmark in the box) and click Print Selected. (all other checks, if any, will not have the box checked to print)
- This will usually show a PDF of the check. If so, since you have already printed and cleared the check, just close out of the PDF. If a PDF of the check does not display, it will not matter, go to the next step.
- At the screen that asks, 'Did checks print OK?' mark Yes, I clicked the Print icon and Check(s) printed correctly.' Then click Submit.
This will clear out the 'checks to be printed' queue.
Note: Clearing the queue will not affect your accounts. It will simply remove those checks from the Queue of checks that need to be reprinted.