I am attempting to change the check number when printing checks, but the software will not let me.
The Print Checks Process has several steps and step 3 allows you to change the check number regardless of the check sequence or check ceiling as long as the number has not yet been used.
Step 1: Click the Checks Icon, Select the Bank Account and mark the Bills you want to pay. Update the Check Date and the Beginning Check Number if necessary. Then, click Print Checks at the bottom of the screen. NOTE: You may get the following message:
As noted, you will still have the opportunity to update the check number later. This message may mean you have a check ceiling which is lower than the Beginning Check Number you attempted to enter or that you have already printed checks that are beyond this number. Click the following link to learn how to update your check ceiling.
Step 2: The next screen gives you an idea of what your checks will look like. You may not update the check number here, but you may in a later step. If you see the correct Vendor/Check Amounts/Expense Accounts, you may click the Create Checks Button at the bottom of the page. Note: Once the Create Checks Button has been selected, the checks are recorded in ConnectNow Accounting and may only be removed by a 'delete' IF you have the privileges to do so or a Void.
Step 3: This is the Step where you may update the check number to one that has never been used. If a check was flagged as printed when indeed it was not, you may not re-use the check number. However, you may get around this issue by adding a letter to the end of the check number. Also, when you change the top check number in the list, as long as it is a numeric number, you will be asked if you want to re-sequence all subsequent check numbers in this list.
In the example below I changed the top number to 9488, answered yes to the re-sequence prompt, and the software re-sequenced all checks except the last one for which I had added an 'a' at the end.
Step 4: Print the checks. Before answering the prompt asking if the checks printed correctly, make sure they have. If they are not numbered correctly (for instance, if they printed in reverse order than expected) you may go back to Step 3 and re-number the checks as long as you haven't answered this question hastily and before checking.
Step 5: After checking to see if the checks printed properly, answer the prompt. If they did print correctly you are done. If not, go to Step 6.
Step 6: If the checks did not print in the order expected or there is something else wrong with the numbers, it's not too late to change the numbers. As soon as you answer, 'no' to the prompt, you will be taken directly back to the screen in Step 3 where you may update the check numbers. You do not have to actually re-print the checks, but you must generate the PDF again, for the new numbering sequence to take affect. Just follow the steps from Step 3 on until the numbers are correct.