When you know you have reconciled a check, but it persists in showing month after month, the likely cause is spaces in the check number. To fix this issue, follow these steps:
Log into our website: Logoscms.com
Your username and password (both) are your customer number.
On the right side of the screen, you will see the Client Portal Navigation menu: Select the Logos Accounting Utility Option.
Install this utility on your computer; the instructions are on the page.
Run the software: Make sure the path is correct, and select the ‘Check Number’ button.
Now, go into your bank reconciliation process, and make the Closing Statement balance and closing date the same as the Opening Statement fields and complete this reconciliation.
This item should no longer show.