CNFS Offering - Import Error: the same key has already been added

Error: the same key has already been added

An attempt to import Contributions from an online giving source, results in the following error: 

The system cancelled the import due to the following issue: An item with the same key has already been added.

Try importing your contributions again. If the system continues to cancel the import, please contact Customer Success.

Proposed Solution:
This error is most common for customers who use WeShare online giving. WeShare assigns contribution numbers to every contribution and sometimes reuses number. Because the number has been used already, Family Suite thinks this contribution is a duplicate. 

To prevent this error, open the CSV import file. Delete the column with the contribution numbers (should be column J), and  import the file into Family Suite. It should now accept all of the contributions. 

If you are using other Online Giving programs, such as OSV or our MyOwnGiving, this message indicates that you have already imported some or all of the contributions included on the file. Those contributions must be removed from the file before you can import it.


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