CNA Reports - Accounts: Account not showing on list

An Account number is not showing on reports correctly

  • Not showing full account number (print account codes was selected)
  • Not showing in the correct location (out of order)

Review your account to ensure all fields are populated. In the example below the Natural Account is blank although it exists in the account number. 


If the Account number showing at the top is correct but, the boxes below have missing information select the correct number for the missing field and submit the account again. This should update the Account Number. 

If the information is still missing after you submit and you are part of a diocese, contact the diocese for support. 

If you are not part of a diocese contact support with detailed information. Include the account number, short cut, and report the missing field. 

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