CNA Reports - Printing Issues: Checks (A/P or Payroll)

PROBLEM:  I'm attempting to print checks in ConnectNow Fund Accounting, but the check preview window does not display and I can't print checks.

SOLUTION:  You'll want to be sure you have the latest version of the Adobe Acrobat Reader installed on your computer.  Adobe Reader version 9 had a recent update which caused issues with the check preview window in ConnectNow Fund Accounting. Note: a comprehensive article on Check Printing Issues may be found here.

Go to and download and install the latest version of Adobe Acrobat Reader.

: Be sure to UNCHECK the include toolbar installation box, which is checked by default. These toolbars (Google, McAfee, Yahoo, and others) include a pop-up blocker that will prevent check printing and other necessary functions in ConnectNow. If you do include the toolbar installation, please turn off the pop-up blocking function. 


Acrobat Reader X has a default toolbar at the bottom of a page that 'fades' in and out with your mouse activity. To alter the default behavior so that is does display a permanent toolbar, open the Adobe Reader X program and choose Edit | Preferences. Next, choose Internet and uncheck the "Display in Read Mode by default" box and check the box at "Display PDF in Browser". Then click OK.

Have more questions? Submit a request



Please sign in to leave a comment.