When printing checks you are taken to the screen that asks if the checks have printed properly. You do not see the PDF that is used to print the checks.
Is the PDF hidden behind another window?
- Minimize your browser to see if the PDF is hidden
- Maximize your browser to see if it was minimized in error; this can be achieved by first hovering your cursor over your browser's icon (usually at the bottom of your screen). If you see the checks PDF window display, select that window.
What browser are you using?
Do you have a pop-up blocker?
- Firefox pop up blocker is usually in the upper portion of the screen
- Internet Explorer pop up blocker is usually at the bottom of the screen.
Are you getting a Gray Popup Screen?
How To Set Up CNA for Printing has information how to set up your browser to use with ConnectNow Accounting. It includes information on Popup Blockers and PDF settings.
If the checks show as printed in ConnectNow Accounting but did not print, you may be able to locate the PDF or file. In your browser, look to see the location where files are being saved. Then look for the file in that location. In the example below you would look in Downloads.
Firefox--this is how it looks in Firefox. General-Files and Applications
If you are unable to locate the file, see How to Void or Delete Check