CNFS Family Directory - Family List: Add Family Error ~ "Object reference not set to an instance of an object" when entering a zip code.

Issue:

You received the error "Object reference not set to an instance of an object" when entering a zip code.

 Resolution:

1) Clear the zip code field.

2) Type in 00000 and hit TAB. This will open the Postal Code search window.

3) From the search, type the zip code, city, and state and click Search.

4) Choose the entry that has complete and correct information.

Environment:

ConnectNow.

Cause:

This error occurs when a zip code has been entered with incomplete information. In ConnectNow, a parish staff member can add a custom city and state entry to match a zip code. If ConnectNow is attempting to read that zip code, it will fail with this error.

 

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