CNFS Family Directory - Why Can't I Send Emails Through CNFS or How to Set up the Software to Send Emails

Why Can't I Send Emails Through ConnectNow or How to set up the software to send emails

In order to send email through ParishSOFT, you must set up your email in our system. 

In order to do that, you will need to open up a support ticket and send us the following information:

Note: Often, if you know your domain name, you can search the web for the additional information requested. For example, ATT, gmail, and Yahoo. Otherwise, you will need to contact your email provider to obtain the requested information.

1. Domain Name

2. Outgoing Port number

3. Does your email provider require SSL or TLS?

4. What is the SMTP/ Outgoing Server of the emails?



How do I find my domain name?

The Domain Name System (DNS) is a directory used by SMTP (Simple Mail Transfer Protocol) to convert a name, such as, to a list of servers that can receive connections for that name and to find the IP address of a specific server. By looking up a destination server's address in the DNS, the sending server can properly route a message to a recipient. 

Your DNS is often what is used after the @ in your email address. Some examples are:


If you have a corporate account with your email provider, your domain name would be the one given to you in this contract.



How do I find my Outgoing Port Number?

You must get the settings in this article from your email provider. An Outgoing Port Number is the port number used by the outgoing mail server. Common port numbers for outgoing mail are 25, 465, and 587.



Does your email provider require SSL or TLS?

You must obtain this information from your email service provider and may often find it via an internet search.

SSL stands for Secure Sockets Layer and, in short, it's the standard technology for keeping an internet connection secure and safeguarding any sensitive data that is being sent between two systems, preventing criminals from reading and modifying any information transferred, including potential personal details. The two systems can be a server and a client (for example, a shopping website and browser) or server to server (for example, an application with personal identifiable information or with payroll information).

It does this by making sure that any data transferred between users and sites, or between two systems remain impossible to read. It uses encryption algorithms to scramble data in transit, preventing hackers from reading it as it is sent over the connection. This information could be anything sensitive or personal which can include credit card numbers and other financial information, names and addresses.

TLS (Transport Layer Security) is just an updated, more secure, version of SSL. 


What is the SMTP / Outgoing Server of the emails?

The host name of the outgoing SMTP (Simple Mail Transfer Protocol) server, such as

Other examples: or


Related Articles

What is a Mail Server? is an external article which explains how all of these pieces work together to make it possible to send an email through your ParishSOFT program using your email provider.

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