PSG Admin - G3 | Donors/Action: How to change or reset a donor's password / email address / phone number

G3 | How to change a donor's password/email address/phone number

To reset or change a donor account's password or email address in the G3 system:

  1. Look them up in the Donor tab
    Donors_CNG.png
  2. Select Action
  3. To change their email address or phone number, select Edit Profile or to reset their password go to View Transactions instead of Edit Profile.
    Info.png
  4. At the top of their profile select Login As Donor »
    Login_as_Donor.png
  5. Select "My Account"
    My_Account.png
  6. Select [Edit my Information]
    Edit_My_Information.png
  7. Select (Update Password) → A Temporary password will be emailed to the email on the donor's account.
  8. Input the temporary password, the enter the permanent password 2 times → select Submit.
    Update_Password.png
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