CNA L&P - Imports: Error message Ann account with the shortcut XXX does not exist or has been archived.

When trying to import a file I get the following error message: "An Account with the Shortcut XXX does not exist or has been archived.  The transactions cannot be created for this payroll". What do I need to do to fix it?

You should verify whether the account exists or is archived.  If it exists and is active, more than likely you have a formatting problem in your spreadsheet. 

For example, your shortcut code is 581, but the Excel spreadsheet shows 581.00   In this case, the cell was formatted as a number which added a decimal and two zeros.  Using the general format would resolve this example.

 

Related Articles:

CNA L&P - Import-Transactions-Troubleshooting

 

 

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