When trying to import a file I get the following error message: "An Account with the Shortcut XXX does not exist or has been archived. The transactions cannot be created for this payroll". What do I need to do to fix it?
You should verify whether the account exists or is archived. If it exists and is active, more than likely you have a formatting problem in your spreadsheet.
For example, your shortcut code is 581, but the Excel spreadsheet shows 581.00 In this case, the cell was formatted as a number which added a decimal and two zeros. Using the general format would resolve this example.