OLG Administration - Bank Account: How to change bank account number

How to change bank account number

The bank account information is changed through Paya (the new name for Sage)  

Below is a list of the required information you must supply to complete the changes to your account.

  • All forms must be signed by the listed Signatory(s) on the merchant account.
  • All fields on the form must be completed.
  • Include additional documents as requested (i.e. voided checks and bank letters) The form states you must include a PRE-PRINTED voided check (starter checks and temporary checks will not be accepted). Or, if you do not have your checks, include a bank-issued letter. The requirements for the letter are that it has to be on the bank’s letterhead, must have the representatives name, phone number, and signature. The letter simply needs to state the new bank account number, R/T# and the name the account is under.
  • Please allow three to seven business days for changes to be made to the account.


Please return this signed and completed Bank Change Request Form by email to AccountChanges@paya.com  or by fax to (703) 991–5374. One other option is to sign into Paya and submit a change request ticket, attaching the signed formYou must be signed in to submit a ticket!


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