OLG Administration - Donation: How to stop a donor's gift from processing

How to stop a donor's gift (transaction) from processing

Quick Gifts If the transaction has already processed, the church will want to cut the donor a check for the amount of the gift once it has gone through.  If that is not an option, then the Parishioner will need to contact their credit card company/bank and tell them not to approve the transaction. This is the last resort as it will most likely result in fees for the parishioner and the church.

Recurring Gifts  You may choose from two options:

A. If you create a Managed Giver account and let the support team know the exact name on the account, and the email address on the Independent account, support can merge the Independent account with that Managed Giver account.



B. Support can completely delete the account from Online Giving (this will remove Online Giving's memory of all of their prior donations, the payment method, and all future gifts tied to this account. A new account would have to be created if they want to give in the future.


Have more questions? Submit a request



Please sign in to leave a comment.