CNG: How do I Cancel a Donor's Recurring Gift for Them?

To cancel a recurring gift for a donor, click on “Reports> Auto-Donations”:

auto-donations

Next, search for your donor by name.  We recommend starting your search with the donor’s last name and then refining your search further if needed:

Cancel_Recurring

 

  1. Enter your donor’s last name
  2. Click [Search].  If you have too many results, add their first name and click [Search] to further refine your results.
  3. Locate your donor’s recurring transaction then click on the [Action] dropdown
  4. Click on “Disable” to cancel this recurring gift.

Once a recurring gift has been cancelled it will no longer process.

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