Family Suite Refresh Frequently Asked Questions (FAQ)

Family Suite Refresh Frequently Asked Questions (FAQ) 

  1. Why are you doing a Family Suite Refresh?

    • Parishsoft is committed to providing the absolute best solutions to help Dioceses and Parishes run every aspect of their ministry. 

  2. When will the update happen?

    • The software rollout will begin mid-February 2023 and will be completed prior to Easter. You will receive communication with your scheduled date. 

  3. When should I receive communication about the update?

    • We take great care in communicating with our Dioceses and Parishes. ParishSOFT launched communications back in December to Dioceses, and in January, we sent a few email communications to our Parishes. We employed In-app messaging, and finally, we are sending prelaunch email communications two weeks before your parish's update schedule with your scheduled date. In addition, a Client Success Coach will contact your parish office two weeks prior to your parish's scheduled launch.

  4. How do I find out what the Refresh entails?

    • The Family Suite Refresh will change the appearance of the family but does not affect the functionality of the Family Suite. Attend a webinar to provide you with answers to more of your questions about the update and allow you to ask questions as well.

  5. How can I get a firsthand look at the Family Suite Refresh?

    • In anticipation of ParishSOFT's Family Suite refresh and Religious Education redesign, we're providing an opportunity for you and other parishes staff to preview the new product enhancements and to experience firsthand the new look and feel, new features, functionality, and usability in advance of the software rollout. To access the preview and practice site, click HERE for instructions and easy access.

  6. How can we add organizations for sacraments?  
    • The Organization Directory tab under Home allows you to add a customer organization for the place of sacramental reception. It is important to note that this functionality is not changing as part of the Family Suite Refresh. See How to add a custom organization for instructions on adding an organization to use when entering sacraments.  


Discover more about the Family Suite Refresh and Religious Ed Redesign, or join us for a webinar by clicking HERE


Related Articles

Religious Education Redesign Frequently Asked Questions (FAQ)


Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request