ParishCast Admin - Reports: How to tell if a person has Opted Out (unsubscribed) from texts or emails

How to tell if a person has Opted Out (unsubscribed) from texts or emails

The simplest way to tell if a person has opted out of receiving either email or text messages is to access the Opt-Out reports. There is an exception to this, explained below.

Go to ParishCast → Admin Reports → Email Opt Outs - or - SMS Opt Outs
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Email

When a person opts out from receiving email

  • The email is flagged and put on the Email Opt-Out Report.
  • The email address will be removed from the person's record
  • The person's record will not be removed.
  • The person that opted out will no longer receive emails through ParishCast.
  • The email address of a person who has opted out will not be re-added through an import. The import verifies the record has been flagged for opt-out and does not re-add the email address.
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What happens when the person wants to opt back in:

  • Even when the person wants to opt back in, the email address of a person who has opted out will not be re-added through an import
  • The email address can be manually re-entered and will then receive the email.
    • They will stay on the Opt-Out Report even when they have been re-added and are receiving emails. 
    • If they opt-out again, they will show on the Opt Out Report twice or as many times as they do so.

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Text (SMS)

When a person opts out from receiving text messages:

  • Their number and User Name will be put on the SMS Opt Out Report and will no longer receive texts at that number.
  • They can text START to the shortcode for your organization to receive future texts.
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