If contribution statements won't print in Firefox while other reports print fine, the cause may be data Firefox has stored for ParishSOFT. Clearing that data and refreshing Firefox can resolve it.

Note: Firefox labels vary slightly between versions. If a label below doesn't match your screen, follow Mozilla's own steps in Clear Cookies and Site Data in Firefox and Refresh Firefox.

Clear ParishSOFT Data from Firefox

1. In Firefox, select the menu button (three horizontal lines) in the upper right corner.
2. Select Settings.
3. On the left, select Privacy & Security.
4. In the Cookies and Site Data section, select Manage Data…. The Manage Cookies and Site Data window opens.
5. In the Search websites field, type "parishsoft".
6. Select Remove All Shown.
7. Select Save Changes.
8. In the confirmation window, select OK.

Refresh Firefox

Important: Refreshing Firefox removes your extensions, themes, and other customizations. Your bookmarks, passwords, and browsing history are kept.

1. Select the menu button, then select Help.
2. Select More troubleshooting information.
3. Select Refresh Firefox….
4. In the confirmation window, select Refresh Firefox. Firefox closes and restarts.
5. When the list of imported data appears, select Finish.
6. Choose whether to restore your previous windows and tabs, then select Let's go!
7. Close Firefox completely, then reopen it.

Print Your Statements Again

1. Sign in to ParishSOFT and select Offering.
2. In the left navigation menu, select Reports to expand the section.
3. Select Donor.
4. Generate your statements as usual. For details, see Generate Contribution Statements.

Updated November 03, 2026 23:48