How to add or change the bank account that is used for donation deposits and monthly processing fees

Preparatory Information

• The bank account must either be a savings or checking account. Money Market accounts are not accepted.
• If savings accounts are used, you just need a bank letter with the deposit information.  The account must allow withdrawals for processing fees.
• If a checking account is used, a check must be submitted, and starter checks are not accepted.  Checks need to be an actual check with the organization name and address.
• There are fees for additional bank accounts:
  
  • there is a $5 monthly fee for each additional bank account
  • You can add as many accounts as you want, but each of them will incur a monthly charge.
  • The bank account cannot be deactivated for months it is not in use, then reactivated for months it is in use.  The account must be deleted, then re-added as described in this article.
• You must have already set up at least one fund to be assigned the separate bank account and the fund(s) must be active.  You can assign additional funds to the new account later in Fund Management.
• The following must be completed by the organization's primary administrator

1. Log into your admin account.
2. Select the Gear button (top right).
3. Select Settings.
4. Under Account Services click Change my bank account.
   
5. Some information will already be filled out for you and your organization.  Again, this should be done by the primary manager on the giving account (normally the person who signed the organization up initially).  If you do not know who your primary manager for your organization's giving account is, you can ask a support team member to look it up for you.
   

What you do next depends on if you are changing the primary bank account for the Org, or if you are merely adding an additional bank account.

If changing the primary bank account (the bank account you signed up with, that your processing fees come out of, and that your deposits go to):

1. Under the Last 4 Digits of your old account number enter the last four digits of the bank account number that you currently have in the system as your depository account.  If you haven't changed this account since you signed up,  it is likely the same bank account for which you provided a voided check at sign-up.
   
2. Enter in the last four of your new depository account, and the new routing number.  Select whether the account is checking or savings, whether this will apply to only deposits/withdrawals, or whether this account should also be used for service fee billing (your monthly maintenance fees).  
   
3. Next, select that the bank account will be applied to all your accounts.
   
4. Once you've finished filling out the new bank information you must now upload a supporting document for the new account (file types accepted: PDF, JPEG, and PNG).  You can upload the following documents to verify your new bank account:
   • • Pre-printed voided check with organization's name and address
     • Bank Letter that includes the name of your organization, your account, and routing numbers.
       
5. After you click the Submit button,
   • ***You should be contacted by a member of our Processing team to verify the request. If they cannot get ahold of you, check your email. The account cannot be added UNTIL they can verify the request by phone.
   • Once verified, the new account should be active within 2-3 business days.
6. If 3 business days pass and you have NOT heard from the Processing team, From the Dashboard, click on the Question Mark and choose Support:
   
   • Then, click Create New Case and title it, "Bank Account Change" or "Add Additional Bank Account" and describe what you have already done.
   • From that point, you should expect an update in 2-3 days.
     
      
      
     
     
     
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If adding an Additional Bank Account (an account in addition to your primary depository account):

1. From the Dashboard, click the Gear button in the upper right and then the "Settings" tile. Under "Account Services," choose "Add an additional bank account"
2. If the fund you are tying to the additional account is new and hasn't been linked to any other bank accounts besides the primary in the past, then under the Last 4 Digits of your old account number enter the last four digits of the bank account number that you currently have in the system as your depository account.  If you haven't changed this account since you signed up, it is likely the same bank account you provided a voided check for at sign-up.
   
3. Enter in the last four of your new auxiliary account, and new routing number (which may be the same as your Primary bank account).  Select whether the account is Checking or Savings, and whether this will apply to only Deposits/Withdrawals, or whether this account should also be used for Service Fee Billing (the $5.00 charge for additional bank account).   
   
4. Next, select "Only specific funds," and then choose the funds assigned to the new bank account.
   
5. Once you've finished filling out the new bank information you must now upload a supporting document for the new account (file types accepted: PDF, JPEG, and PNG).  You can upload the following documents to verify your new bank account:
   • • Pre-printed voided check with organization's name and address (NOT a starter check)
     • Bank Letter that includes the name of your organization, your account, and routing numbers.
       
6. ***Once you click the Submit button you should be contacted by a member of our Processing team to verify the request. If they cannot get ahold of you, check your email. The account cannot be added UNTIL they can verify the request by phone.
7. Once verified, the new account should be active within 2-3 business days.

Important: Please understand that due to the sensitive nature of bank change requests the entire process may take up to 7-10 business days. If you would like to inquire about the status of your Bank Account update, please call 888-545-4449 x2 to reach the Giving Help Desk. 

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To set up the billing information only for Monthly Maintenence Fees for your new bank account, go through the steps outlined in the following article: How to set up a billing method for your organization

Updated April 18, 2024 16:09