Why can't a minister log in to the website?

There are two possible reasons a minister cannot log in.

Reason 1: Incorrect passwords are the most common cause.

• A password is case sensitive. Make sure caps lock is off.
• The minister may reset their password.

Reason 2: The minister's registration application was denied because the software could not find the user in the database.

• Learn how to Resolve Issues with MOC Registration with the linked help article.