How to disable or delete a donor's recurring gift
- Click Reports → Recurring Gifts
- Search for the donor by name. We recommend starting your search with the donor’s last name and then refining your search further if needed.
- Enter the donor’s last name
- Click Search. If you have too many results, add their first name and click Search to further refine your results.
- Locate your donor’s recurring transaction then click on the Action drop-down.
- From the Action ellipses menu, select End Recurring.
Check the Check-box for "I Understand" → End Recurring
- Note: A recurring gift cannot be suspended. The gift would need to be canceled then a new gift created.