PSFS - Login: How to get back in after 3 failed login attempts

How to get back in after 3 failed login attempts

If you have attempted to login 3 times and now see this screen: 


  1. Completely Close the browser by clicking on the "X" in the corner. 
    • Please ensure to SAVE any work in open tabs.
  2. Reopen the browser and log in to ParishSOFT Family Suite.
  3. You should now be able to log in.

Note: Please ensure you are logging in under the correct Family Suite URL. If you are unsure please contact support. 

If closing the browser doesn't seem to work, you may need close the browser through task manager:

  1. Search for Task Manager (ctrl+alt+delete):  
  2. In Processes, highlight the Process with your browser.
  3. Select End Task.

If it's not listed under Apps, scroll down to Background Processes (or select the tab for Processes depending on your Microsoft Operating System) and end the task there. 

If you're still getting the same screen when you go back into that browser, try using another internet browser like Firefox or Microsoft Edge. Restarting your computer is another option.

For MacOS users: How to force an app to quit on your Mac - Apple Support



Was this article helpful?

0 out of 1 found this helpful

Have more questions? Submit a request