PSA Church Manager - Password: How to reset a password

How to reset a password

For security reasons Support is not able to reset a user's password

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How to reset your own password

After going through this process, if you did not receive the temporary password using the Lost Password link, verify that your email is correct in ParishSOFT Accounting once you are able to log in. Also, check your Spam folder.

You can reset your password by clicking the Lost Password link located on the login screen. You will enter your username and a temporary password will be sent to the email associated with your username.

You will be required to change your password when you log in using the temporary credentials. When changing your password, the temporary password is considered your 'current password.'
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You will then get an email letting you know of your new temporary password.

  • Click on the link in the email and use the temporary password to enter your own new password.
  • If you did not receive the temporary password using the Lost Password link, verify that your email is correct in ParishSOFT Accounting once you are able to log in.  Also, check your Spam folder.
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Passwords must be:
A minimum 8 characters
Maximum of 12 characters
Contain at least one digit
Contain at lease one special character

Special characters that you cannot use are ~
Special characters that can be used are !@#$%^&*)(

If you cannot reset your password, ask your Diocese or Church Administrator to reset your password

If you are in a diocese, the diocese has the ability to reset a password. A church administrator may also have the ability to reset passwords, depending on diocese permission settings.

If you are not in a diocese the church administrator has the ability to reset passwords.

To reset a password for another user, go into Church Manager → Users → Go (into the user). Mark the Force Immediate Password Change and click Reset Password. Copy the displayed system-generated password then click Submit. Give the copied temporary password to the user. When they log in using it, they will be forced to change their password to one of their choice.

When a church administrator logs in they will have the church manager tab shown below. If you are unable to determine who the church administrator is, Support can look it up for you. However, Support does not have information on who to contact at the diocese.

 

Note: If you are using Ministry ID and clicked lost password you will need to contact support to remove the Ministry ID. To reset the Ministry ID click the link the click forgot password.

 

 

 

Note: If you are using accounting integration see this help article: PSFS Administration - Manage Staff: How to update your accounting integration credentials in ParishSOFT Family Suite after resetting your accounting password

 

 

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