Why doesn't my city and state populate when adding the postal code?
This is a common browser issue that can be resolved by doing one of two things:
- Try clearing out your browser cache. Learn how to do so through the following article: How to clear the cache from your browser
- Ensure you are using the correct key on your keyboard. Our software is triggered by the tab key more so than by the enter key. Review the following article for more detail: Why doesn't the postal code display after entering the zip code