How donors are notified when their submission has been declined or when their payment method will expire soon

1. One time gift: When a donor gives a one-time (Give Now) payment, if their payment method is incorrect or expired, they will get the following error message: Your submission has been declined. This can happen for a number of reasons (ex: Bad CC Number, Mismatch on Address & Zip Code, Invalid Expiration Date, etc...).
   
   
   
2. Recurring scheduled gift: If they give a scheduled gift and their payment method is incorrect or expired, then they will get an email with the following error message:
   
   
   
3. Recurring scheduled gift - expiring: If a donor's recurring gifts have been going through but their payment method expires soon, they will be notified of the coming expiration for the final three scheduled payments before the expiration.

April 17, 2023 19:32