If a new staff member was added but did not receive their temporary password, follow these steps:

1. Check the Spam or Junk Folder
   Ask the staff member to look in their spam or junk email folder. Sometimes automated emails get filtered there.

2. Email Provider May Be Blocking the Message
   If the email isn’t in spam, their email provider might be blocking automated messages. You may need to contact their IT team or email provider to allow messages from your system.

3. Manually Reset the Password
   An administrator can manually reset the staff member’s password. This usually triggers a new password reset email to be sent.

4. Need Help Resetting a Password?
   See this helpful article: How to reset staff passwords from within Family Suite.