The software will automatically reserve an envelope number for a period of time (often an hour) if that number was removed/edited from a different family. This can also happen when there is a slight interruption in the envelope-assignment process.
When the server refreshes, as it does about every hour, it will search your Family Directory to ensure the envelope number is not assigned to another family. If no other family has that number, it will be released from the reservation system and assigned to the desired family record.
If it has been an hour or two since you tried to assign the envelope number to the desired family, go ahead and navigate to the family record and try adding the envelope number again. It takes 24 hours for the Pending Reservation error message to go away. If the problem persists 24 hours after you first tried to input the envelope number, please contact ParishSOFT Support.
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