PSFS Administration - Manage Staff: How to reset staff passwords and update staff usernames from within Family Suite

  1. Under Administration, select Manage Staff:
  2. Find the user's staff record and click on their name.
  3. Choose the Assignments tab and then Edit Details: 
  4. To change the staff credentials, do the following:  
    • Check the email address and make sure it's accurate. If not: 1) Click into the email address field and update it. 2) Click the Save button at the bottom. 3) Click Edit Details again.
    • To update the username: 1) Click into the Username field and update it. 2) Click the Save button at the bottom.
    • To update the password:  Click Edit Details again, then the Reset Password button.
    • You will get an alert telling you that the password reset email has been sent.  Click OK.
  1. Click Save & Close.
    • You should receive an email with a temporary password in a few seconds. If it doesn't come through, try checking your spam or junk folder.
    • Although the temporary password may be shorter the permanent password must have 8 characters and contain at least one number and one special character. 

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