To jump directly to the step-by-step video tutorial, click here.

1. Under Administration, select Manage Staff: 
2. Find the user's staff record and click on their name.
3. Choose the Assignments tab and then Edit Details: 
   
4. To change the staff credentials, do the following:  
   • Verify the email address to ensure it's accurate.
     1. Click into the email address field and update it.
     2. Click the Save button at the bottom.
   • To update the username.
     1. Click Edit Details.
     2. Click into the Username field and update it.
     3. Click the Save button at the bottom.
   • To update the password
     1. Click Edit Details.
     2. Select the Reset Password button. 
   • You will receive an alert indicating that the password reset email has been sent.
     1. Click OK.
        
5. Click Save & Close.
   • You should receive an email with a temporary password in a few seconds. If it doesn't arrive, please check your spam or junk folder.
   • Although the temporary password may be shorter, the permanent password must be at least eight characters long, contain at least one number, and one special character.

Updated December 30, 2025 19:52