OLG Legacy Online Giving - Administration: How to Reset a Giver's Password

Resetting an Independent Giver's password: 

These are instructions for a church administrator to reset the password of an Independent Giver's account:

  1. Log in to your own Online Giving Admin account:
    OLG_Login_Screen.png
  2. Select the Givers option in the bottom right of the main menu:
    OLG_Main_Menu_-_Givers.png
  3. Find the giver and select the icon of paper with line items in it under the Details area:
    Giver_-_Details.png
  4. When you see the giver's details, copy their email address:
    OLG_Giver_Details.png
  5. Close out of the giver's details, and log out of the site.  When you are back at the main login screen, select Forgot User ID (always do this one because most login issues happen when a giver has forgotten their username, not their password):
    OLG_-_Login_Screen_-_Forgot_User_ID.png
  6. Input the giver's copied email address into both boxes and click Submit:
    OLG_-_Forgot_your_User_ID_Screen.png
  7. Select Forgot Password:
    OLG_-_Login_Screen_-_Forgot_Password.png
  8. Input the giver's copied email address into both boxes and click Submit:
    OLG_-_Forgot_your_Password_Screen.png

The giver will now have received an email with their User ID and another with a password reset link.

 

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