LA A/R - Overpayment and Refunded in AP

To get rid of the Credit in AR

Logos – Correcting customer file for an overpayment in A/R that was refunded in A/P

  • Situation: customer was overpaid on something. They deposited the payment in A/R, then they refunded the overpayment part with a check in A/P. Their customer’s file still shows the overpayment in A/R. How do they get their customer A/R info correct to show the refund?

          

  • highlight the invoice that is overpaid and the refund button should be available.
  • It will create an invoice that can be deleted since it was already paid.

       

  • There will not be a JE created. This will only correct the customer payment file.
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