Important Notice: This article applies to the New ParishSOFT Platform. If your diocese hasn’t migrated yet, explore our knowledge base for relevant resources.
Have the staff check their spam folder if they don't see it immediately.
Their email provider may be blocking automated emails.
The administrator can manually reset the staff's password. That will typically generate the temporary password reset email.
You also may find the following article helpful: How to reset staff passwords from within Family Suite
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