Important Notice: This article applies to the New ParishSOFT Platform. If your diocese hasn’t migrated yet, explore our knowledge base for relevant resources.

When a member changes information in his or her Family record, the request is put on hold until you approve or deny the change. This article demonstrates how to review, approve, or deny change requests that members make to their records.

How the software handles change requests

The system handles change requests differently, depending on the action taken on the request:

• When a user with Suspense Reviewer rights approves a change request, the family or member record is updated accordingly. The system stores a record of the request and the action taken (Approved) in the Suspense History log.
• When you deny a change request, the system stores a record of the request and the action taken  in the Suspense History log. The user who submitted the request can view details associated with the denied change by logging in to My Parish and clicking View Activity link on the Home page. The member can then follow up with the church office by phone or by email using the CONTACT button on their My Parish page.

Reviewing and taking action on pending change requests

Navigate to Administration > Suspense >Family Directory Updates:

The Family Directory Updates Page is displayed. Step 1 lists the family records with current pending change notifications. The first record is selected by default.

Select the name of the member or family whose record you want to review. The record page opens displaying the member or family details. Select Review Suspense: 

In Step 2, review and process actions. Here you can approve or deny submitted changes to a record:

Do one of the following:

• • If you approve all of the requested changes, click Approve All.

    • The system displays a message to inform you that the requests were approved. Approved changes are processed immediately, and the database is updated accordingly. A record of each approved request is recorded in the Suspense History log:

• • If you deny all changes, click Deny All.

    • The system displays a message to inform you that the changes were denied. A record of each rejected request is placed in the Suspense History log.
      
      

  • If you approve certain changes but reject others, in the Action column select Approve or Deny for each line item. Then, click Process Actions.

Address changes must be approved as a unit. You cannot separately approve changes to the individual components (for example, the city or postal code) of an address.

A record of each approved request and each denied request is entered into the Suspense History log.

If desired, enter information related to the user's requested change in the Review Notes field.

For example, you can enter a reason why you decided to take a particular action. These notes are entered into the Suspense History log after you process the change request.

Updated February 20, 2025 21:01