Please take notice this article applies to the New ParishSOFT Platform. If your diocese hasn’t migrated yet, explore our knowledge base for relevant resources.
Even when a family is not registered to any parish, one parish is marked as the owner and only that parish can edit data. To resolve this issue:
- Open the family details and click Edit Details:
- Check the registration box to register the family to your parish. This will give your parish ownership of the record so you can edit it.
- Once the Registration Status box is checked a message will pop up stating that the family will no be registered at your parish. Click OK.
- Another message will pop up asking if the Family and Member records should be marked as Active. Make the appropriate selection.
- Click Save and then Edit Details again.
- Uncheck the registration box and make whatever other changes are required.
- Click Save when done.
The family will still be listed as not registered to any parish but you will be able to update as needed.
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