Important Notice: This article applies to the New ParishSOFT Platform. If your diocese hasn’t migrated yet, explore our knowledge base for relevant resources.
Why there are families pending in the merge queue after 24 hours
This article is to address users' concerns about pending merges in the merge queue for ParishSOFT. In ParishSOFT, the merge process takes place in an overnight process, and this process runs on a schedule that ensures it does not interfere with user performance. That schedule is set and the overnight process stops before business hours; this can cause some families not to be merged the first night. Below are pictures of what this looks like and next steps for you to take.
If you hover over the pending status, you will see the following message, alerting you to contact support if it has been more than 3 days in the pending status.
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