How to troubleshoot ParishSOFT DDM Reports where no report is generating for a giver
- Start by loading the family and then, try to download the report.
- If you get this message, "No reports to generate," check the options listed below:
- Check Donor Reports → Payment Types to ensure they are all checked. If not, check them
- Next, the family may meet certain criteria in the other filters. One major criterion is they may have "Send No Mail' checked. If this is the case, you must mark the option to "Include families that specified Send no Mail," or their report will not generate. You may do so in Donor Reports → Other Filters
If you found this article helpful please give a thumbs up below and if you found that there are things missing please leave a comment so that we can update the article
3767 Ranchero Drive, Suite 100 | Ann Arbor, MI 48108 | Toll Free 866.930.4774 | Fax 734.205.1011