PSDio DDM - Donor Reports: How to troubleshoot ParishSOFT DDM Reports where no report is generating for a giver

How to troubleshoot ParishSOFT DDM Reports where no report is generating for a giver

 

  1. Start by loading the family and then, try to download the report.


  2. If you get this message, "No reports to generate," check the options listed below:


  3. Check Donor Reports → Payment Types to ensure they are all checked. If not, check them


  4. Next, the family may meet certain criteria in the other filters. One major criterion is they may have "Send No Mail' checked. If this is the case, you must mark the option to "Include families that specified Send no Mail," or their report will not generate.  You may do so in Donor Reports → Other Filters


If you found this article helpful please give a thumbs up below and if you found that there are things missing please leave a comment so that we can update the article


Related Articles

How to enable DDM report permissions for parish employees

 


3767 Ranchero Drive, Suite 100 | Ann Arbor, MI 48108 | Toll Free 866.930.4774 | Fax 734.205.1011
www.parishsoft.com


 Top

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.