PSDio DDM - Donor Reports: Report for Giver Not Generating

This article is to assist you in troubleshooting ConnectNow DDM Donor Reports when there is a giver who you know gave but no report is generating for them. 

 

First of All, You Want to Load the Family and Try to Download the Report 

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Then You'll Notice No Report is Generated 

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If this Occurs, You'll Want to Check Payment Types and See if They are All Checked

payment_types.jpg

 

Next, the Family May Meet Certain Criteria in the Other Filters. One Major Criterion they may meet is they may Have "Send No Mail' Checked and if you don't have that checked for generating reports then their report will not generate. 

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