PSG Reports - Canned Reports: How to identify errors in a ChMS Sync Errors Canned Report

How to identify errors in a ChMS Sync Errors Canned Report

When logging into ParishSOFT Giving, an error message displays: Your organization is not currently utilizing the software

  1. To get the report go to: "Reports" tab, then the "Canned Reports", and finally "ChMS Sync Errors".
  2. The following are common error message:
    • No Member Record returned from ParishSOFT API - The family could not be located in the ParishSOFT Family Suite.
    • Corrected Record - The transaction did not automatically display in the giver's record and our Giving Team has added the record to the Family's Giving History in PS Giving.
    • Invalid Token - The Synchronization process is temporarily off.  You can try to sync the transactions again in a few hours.
    • Invalid Fund ID () - When the fund for a transaction cannot be identified, either due to sync error, or recent changes made to the fund.  If it is a scheduled gift, try updating it to the corrected fund and try to sync the record again.
    • One or more errors occurred - Multiple problems prevented this transaction from being pushed into the Family Suite.  If you believe their information is correct right now, then try it again.
  3. To send the transaction over to the ParishSOFT Family Suite again, click on: Action → Try Again.
  4. To Ignore/Dismiss the message click on: Action → Mark As Good.
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