PSG Donors - Failed Transaction: How to see if a donor's transaction failed

How to see if a donor's transaction failed

  1. Look them up1 in the Donors tab.
  2. Select Action2View Transactions3

 

  1. Select Login As Donor »
    Login_as_Donor_-_Demo_Robert.png

 

  1. Select Scheduled Giving
    Login_As_Donor_-_Scheduled_Giving.png

 

  1. If they have a failed transaction it will display in this screen (or if they have multiple scheduled gifts you will have to select that schedule to see each failed transaction:
    Demo_Robert_Failed_Transaction.png

 


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