PSFS Family Directory - Family List: How to resolve the error: Records cannot be deleted when a member has an active staff assignment 

How to resolve the error: Records cannot be deleted when a member has an active staff assignment 

  1. Check to see if any member in that family has a username on the General tab.
  2. If a username exists, search for that user in your list of staff members. This requires that you have administrator access. If not, please notify your business manager to resolve. 
    • Give that staff assignment an end date and save changes.
  3. Proceed to go back to the Family List and delete the family. 

Related Articles

How to set an end-date for staff

How to delete a family from the family list

Have more questions? Submit a request

Comments

2 comments
  • Their names do not exist on the staff management page. But when I try to delete them, it says I can't, because they have an active staff assignment. None of them were ever staff.

    0
    Comment actions Permalink
  • Hello, Katherine. I see you opened a ticket with our support staff. That is the correct thing to do in this case. Support will have to take a look at why this is happening.

    0
    Comment actions Permalink

Please sign in to leave a comment.