PSA A/R - Credit: How to refund a remaining credit when a partial refund has already been applied to an invoice

How to refund a remaining credit when a partial refund has already been applied to an invoice

Currently, the software does not allow multiple refunds of the same credit.

An enhancement request has been submitted to allow multiple refunds of the same credit. In the meantime, choose one of the following options:

Create a new invoice and apply this credit to that new invoice.  Then create another invoice and issue an overpayment in the amount of the current credit.  You can then refund that new credit.

OR

Create a new invoice and apply this credit to that new invoice.  Then cut a check from ledgers and payables. Note: there will be no record of the refund in the AR program if done this way.

 

 

  

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