PSG Admin - Bank Accounts: How to add or change the bank account that is used for donation deposits and monthly billing/processing fees

How to add or change the bank account that is used for donation deposits and monthly billing/processing fees

Preparatory Information

  • The bank account must either be a savings or checking account. Money Market accounts are not accepted.
  • If savings accounts are used, you just need a bank letter with the deposit information.  The account must allow withdrawals for processing fees.
  • If a checking account is used, a check must be submitted, and starter checks are not accepted.  Checks need to be an actual check with the organization name and address.
  • There are fees for using more than one bank account:
    • there is an additional $10 monthly fee for those who use Global as their processor
    • there is an additional $5 monthly fee for those who use Payment Brands as their processor
    • You can add as many accounts as you want, but each of them will incur a monthly charge.
    • The bank account cannot be deactivated for months it is not in use, then reactivated for months it is in use.  The account must be deleted, then re-added as described in this article.
  • You must have already set up the fund or the funds for which you would like to have a separate bank account (including the fund's Fund ID), and the fund(s) must be active.  Once this is done please list all funds that will be attached to this new bank account and do not change the name nor the fund ID of that fund.
The following must be done by the organization's primary administrator
  1. Log into your admin account.
  2. Select the Gear icon in the top right.
  3. Select Settings.
  4. Under Account Services click on Change my bank account.
    Change_my_bank_account.png
  5. Some information will already be filled out for you and your organization.  Again, this should be done by the primary manager on the giving account (normally the person who signed the organization up initially).  If you do not know who your primary manager for your organization's giving account is, you can ask a support team member to look it up for you.
    Bank_Account_Change_REquest.png

What you do next depends on if you are changing the primary bank account for the Org, or if you are merely adding an additional bank account.

 

 

If changing the primary bank account (the bank account you signed up with, that your processing fees come out of, and that your deposits go to):

  1. Under the Last 4 Digits of your old account number enter the last four digits of the bank account number that you currently have in the system as your depository account.  If you haven't changed this account since you signed up,  it is likely the same bank account for which you provided a voided check at sign-up.
    4SS.png
  2. Enter in the last four of your new depository account, and the new routing number.  Select whether the account is checking or savings, and whether this will apply to only deposits/withdrawals, or whether this account should also be used for service fee billing (your monthly maintenance fees).  
    newrouting.png
  3. Next, select that the bank account will be applied to all your accounts.
    applied_to_giving_funds.png
  4. Once you've finished filling out the new bank information you must now upload a supporting document for the new account (file types accepted: PDF, JPEG, and PNG).  You can upload the following documents to verify your new bank account:
      • Pre-printed voided check with organization's name and address
      • Bank Letter that includes the name of your organization, your account, and routing numbers.
        choose_and_submit.png
  5. After you click the Submit button. The new account should be active within 3 to 5 business days.
  6. If you've changed the bank account and you still see the funds going to the previous accounts after the 3 to 5 business day time frame then email ParishSOFT Support and mention which fund/funds should be connected to the new bank account along with the last four of the bank account so support can check on the progress of your request. Please do not disclose the actual full bank account number in your email.


    -----------------------------------------------------------

 

If adding an Additional Bank Account (an account in addition to your primary depository account):

  1. If the fund you are tying to the additional account is new and hasn't been linked to any other bank accounts besides the primary in the past, then under the Last 4 Digits of your old account number enter the last four digits of the bank account number that you currently have in the system as your depository account.  If you haven't changed this account since you signed up, it is likely the same bank account you provided a voided check for at sign-up.
    4SS.png
  2. Enter in the last four of your new additional depository account, and new routing number.  Select whether the account is Checking or Savings, and whether this will apply to only Deposits/Withdrawals, or whether this account should also be used for Service Fee Billing (your monthly maintenance fees).   
    newrouting.png
  3. Next, select that the Bank account will be applied to Specific Funds, and then choose the funds that the new additional bank account will be applied to.
    select_funds_to_apply.png
  4. Once you've finished filling out the new bank information you must now upload a supporting document for the new account (file types accepted: PDF, JPEG, and PNG).  You can upload the following documents to verify your new bank account:
      • Pre-printed voided check with organization's name and address
      • Bank Letter that includes the name of your organization, your account, and routing numbers.
        choose_and_submit.png
  5. After you click the Submit button. The new account should be active within 3 to 5 business days.
  6. If you still see the funds going to the previous accounts after the 3 to 5 business day time frame then email ParishSOFT Support and mention which fund/funds should be connected to the new bank account along with the last four of the bank account so that we can check on the progress of your request. Please do not disclose the actual full bank account number in your email.

-----------------------------------------------------------

To set up the billing information only for Monthly Maintenence Fees your new bank account, go through the steps outlined in the following article: How to set up a billing method for your organization

 

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.