PSA L&P - Vendor Error: Vendor name is already in use, record could not be saved

Vendor Error: Vendor name is already in use, record could not be saved

error_message_vendor.jpg

If you are trying to add or update vendor information and a message displays that the vendor name is already in use and the record could not be saved, it is likely because there is an inactive vendor with the same name. 

  1. Go to Vendors → Find Vendor
    vendors_find_vendor.jpg
  2. Scroll to the bottom and mark the box to Show Inactive Vendors and click submit.
    scrolldown_to_show.jpg
  3. Determine what to do:
    If there is an inactive vendor, with the same name,
    • If the vendor is the same as the one you are trying to add, reactivate the vendor and update the vendor's information.
    • If the vendor has the same name but is not the same vendor, change the inactive vendor's name slightly, then add the new vendor.
    • If the vendor has the same name as one that is inactive and you are trying to update the information, merge the two vendors and then make the updates. (For a short time the software allowed duplicate vendors. This third bullet is a result of that.)
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