PSG Reports - Transactions: How to generate a Failed Transactions Report

How to generate a Failed Transactions Report

  1. Go to Reports and select Transactions from the drop-down menu. 
    Reports_Transactions.png
  2. Click Transactions.
    Advanced_Search.png
  3. Select the desired Date Range, under Status select Declined, then select Search 
    • If you want to see ACH Returns:
      • Select Approved as well
      • Then, when you get to step 5, you must choose export.
        Select_dates_and_deselect_declined_and_voided.png
  4. Scroll to the right to see the declined reason listed under Status.
    Declined_error_reported.png
  5. Then at the top choose to Print or Export the report.
    top-right_print__or_export.png

 

 

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