PSA L&P - Bills: How to resolve an issue where an old bill has been merged into a new bill due to the back button being used, and then a check was written

How to resolve an issue where an old bill has been merged into a new bill due to the back button being used, and then a check was written

Do NOT void the check

If you have recently experienced this issue and then encounter something out of the ordinary, such as trying to pay a bill but the check amount is wrong or applied to an old bill (usually you had just pulled up that old bill to look at for reference) please do not void the check.

Instead, call support right away so we can correct it. If necessary, log out of the application, and then back in.

Make a brand new bill and pay it (make sure to not pull up the old bill during this second process). We can then remove the incorrect information from the old bill and edit check numbers if needed. In some cased Diocese approval may be needed.

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