PSA L&P - Positive Pay: Getting an error when uploading positive pay file

Getting an error when uploading positive pay file

  • Review any error messages you receive to determine what is causing the error. If possible, take a screenshot of the error message.
  • Sometimes the positive pay site is down causing a delay in the ability to submit the file.
  • If there is no information or you are unable to determine the cause of the error, contact your bank to troubleshoot. 
  • If you receive information that something is wrong with the file and you are not able to correct the problem, contact ParishSOFT Accounting support with specific details on the error. A screenshot of the error is usually helpful in troubleshooting

 

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