How to resolve the issue when an email (from a Comcast domain) sends successfully from ParishSOFT Family Suite, but the recipients do not receive the email
When an email sent from PSFS has been successfully sent, the software returns this message:
Note: the two highlighted words in the above message are unique to your own profile.
If your recipients are not receiving the email:
- Have the recipient check their SPAM folder first.
- It is possible that your email server has the ParishSOFT domain blacklisted so the PSFS successfully sends the email to your server, but then your email server blocks it from sending beyond that.
- To resolve this issue, have your IT person fill out the form accessed through the following link to remove ParishSOFT from the blacklist: blacklist removal request
You may also be interested in this web site: Sending limits and blocked file extensions of your Comcast email.