How to refund a donation given in MyOwnGiving

If you have a MyOwnGiving donor who is asking for a refund, we recommend cutting a check to the donor for the full amount rather than issuing a refund through Paya's Virtual Terminal. 

While it is possible to issue a refund through Paya's Virtual Terminal, doing so will cause an issue which requires time and effort to resolve:

• Issuing a refund will cancel your auto-batching so no additional transactions will process until it is turned back on.

Auto-batching will only turn back on after: 

• The church must log in to their Virtual Terminal and manually close all of the batches (both credit card and virtual check)