When you're a new organization administrator at a parish
When you're a new organization administrator (Org Admin) at a parish you sometimes need to "hit the ground running" and need some help getting started.
Note: These steps are for new administration users at parishes and churches that have already been using ParishSOFT Family Suite for a time. For organizations that are brand new, please refer to your Implementation emails.
If you do not already have a user login for the software you will need one
- Another user at your parish with Admin privileges (Admin) can create a user account for you using the following instructions:
- If there are no other Admins at the parish, you will need to speak with the primary contact at your parish in order for them to give permission for a new Admin account to be created. If you do not know who your parish primary contact is, you can ask ParishSOFT Support who is on file.
- If the primary contact and prior Admins at the parish are no longer available, you can have your parish priest write a letter to update the primary contact at the parish and give permission in the letter for a new Admin account to be created.
If you have not been trained in the software, you can find training resources here:
Our PATHFinder training site is available for free to any of our customers who already have a ParishSOFT product.
If you need to remove a prior Admin from the system:
If you have further questions about how to do specific things in Family Suite after going through the Training site, you can contact support for questions or troubleshooting help at 866-930-4774 Ext 2, or you can email firstname.lastname@example.org.