How to create a partial refund
If your donor overpaid for an event and has asked you for a partial refund, or you need to give them a partial refund for any other reason, follow these steps.
- In the Reports → Transactions screen, find the transaction in the list and click the Action button (3 vertical dots) and then select Refund.
- Next, in the Refund This Transaction screen, select Partial Refund and enter the amount to be refunded.
- Then click Refund at the bottom.
- You will be prompted to CONFIRM the refund. Mark the confirmation box and again click Refund.
- Back in the Transactions List, you'll see the partial refund expressed next to the entry.
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