DMO Reports - Error: Error when attempting to render report; tax statements fail to render a report after a prolonged period

Error when attempting to render a report; Tax statements time out

IO Error printing offering reports

IO Error when printing statement

Any error you receive when using our Redesigned Offering Module will have an error bar that includes the letter i encircled in red. To get additional information, click on the red i.

error_message.png

 

Error Message Details

  • Status code: 0 - Unknown Error
  • Error reaching Parishsoft API

When you do click on the (i) Information button and get the above message, it means that the report is taking longer than 4 minutes to render. If this is the case, the resolution is to narrow the report down by particular criteria. For example, choose only one fund or reduce the date span.

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Error Message Details

This error message sometimes happens when there are outages.

When you get this message, contact support who will be able to help you troubleshoot the issue. Support will likely need to share a screen and get a video of this error to share with the IT department to help resolve the issue.

Have more questions? Submit a request

Comments

2 comments
  • So call support to find a three hour wait. No thanks.

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  • @Susan, I am sorry we have a backlog of tickets right now and the wait is long.

    I can say that if you email support with the information about exactly what you were doing when you got the message as well as pasting the text you can copy when you click the (i), you won't have to wait on the phone. The more information you give us, the faster we can solve the issue.

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